DICK’S Sporting Goods Phone Number: Customer Service and Contact Guide

The main customer service phone number for DICK’S Sporting Goods is 1-877-846-9997. If you need help with an online order, a return, shipping, a refund, or a product question, calling customer service is a good place to start. For questions about a specific store, contacting that location directly may be more useful.

DICK’S Sporting Goods serves customers through its website and physical retail stores across the United States. The right contact method depends on your issue. An online order problem may need the online customer service team, while questions about store inventory, pickup, or local services may be handled more quickly by the store itself.

Before calling, have your order number or receipt ready if your question relates to a purchase. This can help the representative identify your transaction and explain the next steps.

What Is the DICK’S Sporting Goods Customer Service Phone Number?

The customer service number listed by DICK’S Sporting Goods is 1-877-846-9997. The company provides this number for general customer support and assistance with its website and stores.

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Keep this number handy if you need help with a purchase or have a question about a service.

• Company: DICK’S Sporting Goods
• Customer service phone number: 1-877-846-9997
• Country: United States
• Common reasons to call: Online orders, returns, refunds, exchanges, product questions, and account assistance
• Customer service hours: Check the current hours through the company’s official customer service channels, as a verified current schedule was not available in the information reviewed.

If you are calling from outside the United States, check with your phone provider about international calling charges and whether the toll-free number can be reached from your country.

What Can You Contact DICK’S Sporting Goods About?

The customer service team can help direct you to the right support option. The best way to get an answer depends on the type of problem you have.

1. Online Orders and Order Confirmation

If you placed an order through dickssportinggoods.com, you may need help confirming the purchase or finding its current status.

Common reasons to contact customer service include:

• You have not received an order confirmation email.
• You need help finding an order number.
• Your order details appear incorrect.
• You want to ask about an order that has not arrived.
• You need help understanding an order status.
• You have a question about an online purchase.

Before calling, check your email inbox and spam folder for the order confirmation. If you have an online account, review your order history as well.

Have the order number ready if you can find it. If you checked out as a guest, look for the confirmation email associated with your purchase.

2. Shipping and Delivery Problems

Delivery questions can involve several different issues, so it helps to identify the problem before calling.

For example, a tracking page may show that a package is still moving through the delivery network. In another case, tracking may show a delivery scan even though you cannot find the package.

For a delayed shipment, check the estimated delivery date and the latest tracking information first. A delay does not always mean that an order is lost.

If tracking says the package was delivered but you have not received it, check the delivery location, ask other household members, and look for any available carrier delivery details. If the package remains missing, contact customer service and explain what you have already checked.

For an order containing several products, confirm whether the items were shipped separately. Different shipment dates may explain why only part of your purchase has arrived.

3. Returns and Exchanges

If you bought an item that does not fit, arrived damaged, or no longer meets your needs, customer service can help explain your options.

DICK’S Sporting Goods provides return instructions for both in-store and online purchases. Its published policy also explains how customers can obtain help when they do not have proof of purchase.

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Before calling about a return, prepare the following information:

• The order number or original receipt.
• The product name and size.
• The purchase date, if known.
• The reason for the return.
• Whether you bought the item online or in a store.

Can you return an online order to a store?

The company’s published return guidance states that eligible online purchases can be returned at a DICK’S Sporting Goods store. However, online-only products may have different rules, and not every item is eligible for every return method. Check the applicable policy before traveling to a store.

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If you want to exchange an online purchase without visiting a store, customer service can explain the available process. Keep in mind that an exchange, a return followed by a new purchase, and a refund are not necessarily the same transaction.

4. Refund Status

A refund may take time to appear after a return has been accepted. The timing can depend on how the return was processed and how quickly your financial institution posts the credit.

DICK’S Sporting Goods states in its published return policy that an in-store return refunded to the original payment method can take up to 14 business days to process. If that period has passed, the company advises customers to contact their financial institution first and then reach customer service if questions remain.

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When calling about a refund, explain:

• When you returned the item.
• Whether you returned it in person or by mail.
• Whether you received a return confirmation.
• Which payment method you used.
• Whether the expected refund period has passed.

Do not assume that a missing credit means the refund was rejected. Ask whether the return has been processed and whether any further action is required.

5. Product Questions and Availability

You may want to ask whether a store carries a particular product, size, color, or model.

For local stock questions, contacting the specific store is often the most direct approach. Online inventory and store inventory may differ, and availability can change after a stock check.

Before calling, write down the product name, brand, model, size, and color. These details help narrow the search.

If you need an item for an upcoming game, trip, or event, ask the store to confirm availability before making the journey. If the product is not available locally, you can ask about other purchase or pickup options.

6. Account and ScoreCard Questions

If you use a DICK’S Sporting Goods online account or its ScoreCard loyalty program, you may need help with account access, purchase history, or rewards.

Customer service may be able to direct you to the appropriate account support process.

For an account problem, be ready to provide the email address associated with your account and a clear description of the issue. If you cannot sign in, try the official password recovery process before calling.

Never share your password or a one-time security code with someone who contacts you unexpectedly. A legitimate support conversation should not require you to disclose your account password.

How to Contact DICK’S Sporting Goods Without Calling

A phone call is not the only way to seek help. Depending on your issue, online self-service tools may save time.

Use the Official Customer Service Page

The customer service section of the company’s website is a useful starting point for questions about purchases and store services.

It can help you find the relevant support options without searching through unrelated websites or third-party directories.

When looking for the contact page, make sure the web address belongs to DICK’S Sporting Goods. Avoid websites that imitate the company’s name or request payment to provide a customer service number.

Track an Online Order

If your main concern is delivery, begin with the order-tracking feature.

You may be able to review the current status without speaking to an agent. If the tracking information does not explain the delay, use the order details when contacting customer service.

Start a Return Online

For an eligible purchase, the company’s return system can help you begin the process.

Its published return instructions describe an online method that uses the order number and billing ZIP code to retrieve return information.

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Follow the instructions displayed for your specific order. If the system cannot locate the purchase, customer service may be able to explain what to do next.

Contact the Store Directly

A local store may be better equipped to answer questions about its current inventory, pickup arrangements, or in-person services.

Use the company’s store-finding service to identify the correct location and obtain its current contact details. Do not assume that every store has the same hours, services, or product availability.

What Information Should You Have Before Calling?

Preparing a few details can make your call easier and reduce the need to search for information while speaking with a representative.

For an online order, keep your confirmation email, order number, and billing ZIP code nearby. For an in-store purchase, bring the receipt or have the purchase details ready.

If you are reporting a damaged or incorrect item, note the product name and describe the issue clearly. Photos may also help if customer service asks you to provide evidence of the problem.

For a refund or return, record the date you submitted the return and any confirmation number you received.

You do not need to share every personal detail immediately. Provide only the information reasonably needed to identify your purchase and resolve the issue. Never give your full payment card security code, account password, or one-time login code to an unverified caller.

How to Avoid Fake DICK’S Sporting Goods Customer Service Numbers

Searching for a company’s phone number can bring up advertisements, directory listings, discussion pages, and websites that are not connected to the company.

A number appearing in a search result is not automatically an official contact number.

To reduce the risk of contacting an impostor:

• Use the number published on the official DICK’S Sporting Goods website.
• Check that the web address is spelled correctly.
• Be cautious if someone asks for an upfront fee to resolve an ordinary order problem.
• Do not share passwords or one-time authentication codes.
• Do not install remote-access software at the request of an unexpected support caller.
• If a caller claims to represent the company and you are unsure, end the call and contact customer service using the published number.

Be especially careful if you receive an unexpected message about a refund, delivery failure, account suspension, or suspicious purchase. Avoid opening unfamiliar links in the message. Instead, access your account through the company’s usual website or app.

These precautions are useful for any online retailer, not just DICK’S Sporting Goods.

Frequently Asked Questions

What is the DICK’S Sporting Goods phone number?

The customer service phone number is 1-877-846-9997. The company lists it for assistance with its website and stores.

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Is 1-877-846-9997 the number for online orders?

Yes, it is the company’s listed customer service number and is a suitable starting point for online order questions, including delivery problems and return assistance.

Can I call DICK’S Sporting Goods about a missing package?

Yes. Check your tracking details first, then call 1-877-846-9997 if the shipment remains missing or the tracking information does not resolve the issue. Have your order number available.

How do I contact DICK’S Sporting Goods about a refund?

You can call customer service at 1-877-846-9997. Before calling, prepare your order details, return date, and any confirmation you received. For an in-store return, check the company’s published refund-processing guidance.

What if I cannot find my DICK’S Sporting Goods receipt?

The company says customers without valid proof of purchase can contact customer service by phone or chat to ask whether a copy of the receipt can be provided. Availability is not guaranteed.

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Can I contact a DICK’S Sporting Goods store instead of customer service?

Yes. For questions about local inventory, store hours, pickup, or in-person services, contact the specific store. For online account problems, delivery issues, or refunds, the main customer service team may be more appropriate.

Conclusion

If you need the DICK’S Sporting Goods phone number, start with 1-877-846-9997. It is the company’s listed customer service number for help with its website and stores.

For faster assistance, identify the issue before calling, keep your order details or receipt nearby, and check the relevant online tracking or return information first. If your question concerns local inventory or store services, contact the specific location. Always verify contact details through the company’s official channels to avoid fraudulent customer support listings.